DELIVERY WITH CARE – FOR THE FINEST BRITISH PRODUCE
SCOPE OF THIS POLICY
This document outlines our approach to dispatching and delivering orders from our curated selection of British fine foods – including aged cheeses, cured meats, preserves, baked goods, and seasonal specialities – to destinations worldwide.
ORDER FULFILMENT
Each order is treated with individual attention: verified against your selection, carefully packed to preserve freshness and integrity, and entrusted to our premium logistics partners.
OUR LOGISTICS NETWORK
We have selected international freight carriers and regional distribution agents who share our commitment to quality handling and timely delivery.
REAL-TIME TRACKING
For most shipments, a tracking number will be provided, allowing you to view your parcel’s progress through carrier-reported milestones.
ADDRESS ACCURACY
We rely on you to provide a precise and complete address, including door codes, building names, and any special access instructions – this greatly reduces delivery failures.
RECEIPT AND SIGNATURE
Goods are delivered either to the named consignee or in line with the carrier’s local protocol. Certain consignments may require a signature upon receipt.
UNFORESEEN DELAYS
Occasionally, events such as extreme weather, port hold-ups, or customs inspections may extend delivery windows. These are outside our operational control.
VISIBLE DAMAGE
Should your package arrive with obvious damage, retain all packaging, take clear photographs, and contact our client services team without delay.
TRACKED BUT NOT FOUND
If your delivery status indicates completion but the parcel is missing, please search common drop-off locations and speak to neighbours before escalating to our support desk.
CONTACT OUR TEAM
Our dedicated customer service team is available for all delivery-related concerns. Having your order reference and tracking number will help us assist you faster.